I’ve tried unplugging the TV for a few minutes and plugging it back in. I did a factory reset. I did a network reset. It goes through it like it’s going to update it and it won’t update it. I can’t get it to update. I’m not sure why. it keeps saying it’s up-to-date. It’s all set, but it won’t work
I am having the same exact issue with my TCL 8k Roku TV. IT will not update to OS14, rendering the MAX app completely useless. I read somewhere that these TV's are now legacy, but if thats the case, there may be a brewing legal action by making a 2-3 year old TV legacy and not being able to be updated. ROKU, fix this issue now. We all know these higher end TV's can handle the update to OS14.
Unfortunately, that is the problem with Roku licensing their operating system to all of these third-party TV manufacturers. Roku has no control over these TVs, in this case TCL, and their capabilities and the ability to update, which is the main reason I stay away from budget level brands. You may have an argument with TCL, but not Roku.
Hey, Bsull263.
Thanks for chiming in!
We see that you're also having trouble updating your Roku TV, and we're here to figure this out for you.
What error message are you seeing when trying to update your Roku? Also, you mentioned that the TV says it is up to date. Could you tell us the latest software version of your Roku?
In the meantime, visit this support article here for more tips!
Roku Community Team
I have a TCL8K Roku TV that I bought in the fall 2024. The software is 13.1.4 build 1514-AH.
I have a shop Roku TV in my bedroom that’s five years old and the software is 14.1.
The problem I’m having is that I can’t get the Max app to work on the newer TV, but it works in my bedroom on the older TV.
I am connected to the Internet,
Bsull263, I couldn't believe it when I noticed it a while back, but I'm pretty sure your 8k TV is considered a "Legacy" model. It's no longer receiving updates and 13.1 is the last available software version. The following list shows the "8k Roku TV" model E000X under "Legacy models", but I'm sure that applies to all models starting with an E. You can find your TV's Roku model number under Settings->System->About.
Hardware specifications | Roku Developer
I hate to be the bearer of bad news for a TV that I'm sure wasn't cheap.
