Forum Discussion

UrbanCowboy's avatar
UrbanCowboy
Binge Watcher
2 years ago

Unable to sign in The email address or password provided does not match our records

I've been working in mobile app development for the last 8 years, and have had my fair share of rolls as a QA, BA, Team Leader and Scrum Master. When I install your Roku app from the Google Play Stor...
mobile app
RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! UrbanCowboy,

Thanks for the post,

We appreciate you reaching out to us. We're happy to help.

We believe the service interruption impacting my.roku.com is now resolved. Please try again, and you will now be able to login.

Thanks,

Arjiemar

UrbanCowboy's avatar
UrbanCowboy
Binge Watcher
2 years ago

That did not resolve the issue. I still get "Unable to sign in The email address or password provided does not match our records"

Please read my original post before asking me to try something I already have tried. 

Also, I never once said I was having issues signing into my.roku.com the issue is with the mobile app. 

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Thanks for the update, UrbanCowboy.

    We're sorry for that.

    Could you confirm if you were able to sign in to the Roku mobile app before? Or was this the first time you've had this issue? 

    Please continue to give us updates so we can provide you with the best resolution possible.

    Regards,
    Janadee

    • UrbanCowboy's avatar
      UrbanCowboy
      Binge Watcher
      2 years ago

      I have not been able to sign into the mobile app at all at any time. 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        We appreciate the response, UrbanCowboy

        Could you provide us with the following information:

        • Mobile device information such as Brand, Model, and OS Version.
        • Roku mobile app version.

        We look forward to hearing back from you.

        All the best,
        Kash