Forum Discussion

Locutus8's avatar
Locutus8
Reel Rookie
3 years ago

Unable to setup Roku Skill on Alexa

Hello,

I am trying to setup the Roku Skill on Amazon Alexa.  My Alexa device is a Fire TV Cube 3rd generation.  The Cube comes with Alexa built-in.  My Roku is the latest revision of the Roku Ultra.  The problem is, when setting up the skill, when you are prompted to "PICK YOUR ALEXA DEVICES" to control the Roku, the Fire TV Cube does not show up in the list.  Because of this, the only selectable option on the link screen is Skip. So I select Skip and the skill finishes setting up.  However, after the skill is setup, the only thing I can tell Alexa to do is to "Turn off Roku" or "Turn on Roku."  If I try anything else such as, "Find movies on Roku" or "Launch The Roku Channel on Roku" Alexa on the Cube sends the search or launch command to the Fire TV Cube and not to the Roku Ultra.  If I issue the same commands to Alexa on my phone, they are processed on the Roku without issue.  Any ideas?

3 Replies

Replies have been turned off for this discussion
  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi Locutus8, 

    Thanks for reaching out in Roku Community. 

    We would recommend taking a look at our Support page for more information regarding on How to use Amazon Alexa to control your Roku streaming device. This article helps you integrate an Alexa-enabled device with Roku Voice and provides some examples of voice commands you can use to search and control your Roku device.

    Keep us posted on how it goes. 


    Regards,
    Nimfa

    • Locutus8's avatar
      Locutus8
      Reel Rookie
      3 years ago

      Hello,

      I have already looked at the support page.  In fact, thats the instructions I'm trying to follow.  When I get to step 9 where it says LINK DEVICES, the Alexa-enabled device, in this case a Fire TV Cube, is not listed in the device list. 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Locutus8 

        Thanks for the follow up.

        I have passed along your information to our Support team. They will follow up and assist you.

         

        Thanks,
        Danny