Unable to setup a ROKU. Able to connect to WiFi network but Roku stops at Updating Software

Hi Nicoledegreve

Thanks for posting in the Roku Community!

We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

• Are you being prompted with an error message?
• What troubleshooting steps have you taken so far to try to resolve the issue?
• What Roku model device are you using?
• What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

As a first step, we would recommend taking a look at our Support page for a more helpful FAQ article that walks through the most common troubleshooting steps to assist you. Get started here: Official Roku Support | Roku Device Questions & Troubleshooting

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary