Forum Discussion

Steveleo76's avatar
Steveleo76
Newbie
10 months ago

Unable to Screen Mirror to Roku TV after latest software update

Used to be able to mirror my phone to my tv, but now it has stopped working.  Tried suggestions on here but no joy. 

My issue report tracker is:

Model: C220GB

Serial number: X00200WSJJVO

Software version:  13.1.4 build 1510-AF

GC Version:  11.10.22

Time stamp: 2024-07-28T00:45:16Z

Issue ID: V0-301-005

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    10 months ago

    Hello! Steveleo76,

    Thank you for posting in the Roku Community!

    We appreciate you contacting us regarding the screen mirroring issue on your Roku TV. We are happy to assist.

    We have passed your information to the appropriate Roku team so they can investigate further. In the meantime, we appreciate your patience and understanding.

    Thanks,
    Arjiemar

    • Bruce9's avatar
      Bruce9
      Channel Surfer
      10 months ago

      Still noy working. None of the suggested "fixes" working, Tried different phones tvs etc but defo must be software update problem

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        10 months ago

        Hello! Bruce9,

        Thank you for the updates,

        Please be aware that we are investigating and working to resolve the issue affecting a subset of customers. If you have not already, please provide us with the following information:
        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • What version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
        • Tracker ID when this issue occurs (when you see this issue arise, press the Home button five times, followed by the Back button five times, and provide us with this ID).
        • Phone make model/OS version:

        Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
        In the meantime, your patience and understanding is much appreciated.

        Thanks,
        Arjiemar

         

  • Oldbeginner67's avatar
    Oldbeginner67
    Newbie
    10 months ago

    Add me to the list also. Mine just stopped working I use a Samsung galaxy note 10 and a6 tablet Model 7222x- Roku tv Serial number YN00N3644212 (JM48CN644212) Software version 13.1. BUILD 1510-39 GC VERSION 11.9.19 TIME STAMP 2024-07-15T23:41:50Z ID 12-283-661

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    10 months ago

    Welcome to the Roku Community, Oldbeginner67.

    Thanks for bringing this matter to our attention! We'll surely pass this over to the appropriate Roku team for a thorough review and investigation. Currently, we are actively working on addressing the issue and making improvements. We will make sure to provide you with regular updates regarding any progress and solutions that become available.

    Let us know if you need assistance: we're happy to assist.

    All the best,
    Emman