Forum Discussion

Tfevold's avatar
Tfevold
Newbie
6 months ago

Unable to order my Free cable HDMI extender

The site to order the free cable extender for my newly purchased 4K streaming stick does not work! I have the correct SN in the form but it keeps saying that it is not correct! 

1 Reply

  • renojim's avatar
    renojim
    Community Streaming Expert

    Roku devices have two unique numbers to identify them.  You can see them both under Settings->System->About.  If one doesn't work, try the other one.