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Mobius187's avatar
Mobius187
Binge Watcher
10 months ago

Unable to link Roku account to Alexa (using skill)

The steps I took were:

  1. Launched Alexa app (on iPhone)
  2. Tapped on "More+" => "Skills & Games"
  3. Searched for: roku
  4. Selected "Roku" => "ENABLE TO USE"
  5. In Link Account, tapped "Accept and Continue"
  6. Prompted to sign into Roku account (email/password)
  7. Email sent with passcode, which was typed in
  8. Tapped "Connect to Alexa App"
  9. Tapped "Continue"

Then the following error appears:

 

Unable to link accounts

We're experiencing an issue while linking your accounts.

Please visit the Account Linking Help page for instructions to attempt linking again.

 

Ironically, the instructions are the same as steps 1-9... so, not helpful. As a side note, the Roku device was online and powered on the TV during setup.

tv & player wifi
  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    10 months ago

    Hello! Mobius187,

    Thanks for your post in the Roku Community!

    We appreciate you contacting us regarding the issue with linking your Roku device to Alexa. We are pleased to assist.

    We would be happy to investigate further, but we need further details. Can you please provide us with the following information:
    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
    • Alexa serial number
    • Alexa App Version

    Once we have this information, we can pass it along to the appropriate Roku team for further investigation.
    We look forward to working with you to help resolve this issue.

    Thanks,
    Arjiemar