Forum Discussion

Bobblehat's avatar
Bobblehat
Reel Rookie
2 years ago
Solved

Unable to hide channels in OTA TV guide after firmware update

I have 3 TCL brand Roku TVs and all got updated to OS 12.5.0 Build 1265 this week. The functionality to hide channels in the OTA TV guide appears to have gone. Does anyone know how to hide channels...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Bobblehat,

    Thanks for the posts and welcome to the Roku Community. 

    When you want to hide a channel, open the Channel options menu and select Hide this channel. You can repeat this for each channel you wish to hide or use the instructions below to hide many channels at once.

    1. Open the Channel options menu.
    2. Select Manage channels
    3. Select Manage channel lineup
    4. Press OK to check the box next to any channel you wish to hide

    For more information about TV listings using Live TV Channel Guide, visit our Support page here: How to set up a favorites channel list with Roku's Live TV Channel Guide

    Thanks,
    Kash

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi, gs100.

    We appreciate your input and your patience as we work on this. 

    Please be aware that we don't have the option to downgrade your OS version. Thanks!

    Let us know if there's anything else we can be of assistance with. We'd be glad to continue doing so.

    Kind regards,
    Carly

gs100's avatar
gs100
Channel Surfer
2 years ago

I too have the same issue,  unable to hide channels since the update.

 

This makes the guide very difficult to navigate.

 

Please reinstate the facility to hide channels and/or introduce favourite channel lists.

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Community users,

We really do appreciate your feedback about these changes and moderation on the OTA Live TV section.

We have communicated this case to the appropriate team for further investigation. We don't have much information or ETA about this, but we'll make sure to report back here.

Best regards,

Rey

  • gs100's avatar
    gs100
    Channel Surfer
    2 years ago

    Hi Rey

     

    Any news on this as it is very difficult to navigate the ota TV guide when unable to hide unused channels?

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi gs100,

      Greetings from the Roku Community!

      We understand you are having problems being unable to see the hide channel option on OTA channels. We would be happy to look further into this issue, but we need more details. Please provide us with the following information:

      1. Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
      2. Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
      3. Tracker ID when this issue occurs (when you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID).
      4. Steps to reproduce the issue you are seeing.

      Once we have this information, we will be able to investigate further.
      Best regards,
      Eunice

      • gs100's avatar
        gs100
        Channel Surfer
        2 years ago

        Hi Eunice

        This seems to be a problem for many people since a recent update.

        R43+
        C258GB
        X00200S1GU9C
        12.5.0 build 4172-AF

        ID 9C-411-442

        The option to hide channels is now missing when pressing the * button to select options for the broadcast tv

        Kind regards
        Graham