Forum Discussion

Bobblehat's avatar
Bobblehat
Reel Rookie
2 years ago
Solved

Unable to hide channels in OTA TV guide after firmware update

I have 3 TCL brand Roku TVs and all got updated to OS 12.5.0 Build 1265 this week. The functionality to hide channels in the OTA TV guide appears to have gone. Does anyone know how to hide channels...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Bobblehat,

    Thanks for the posts and welcome to the Roku Community. 

    When you want to hide a channel, open the Channel options menu and select Hide this channel. You can repeat this for each channel you wish to hide or use the instructions below to hide many channels at once.

    1. Open the Channel options menu.
    2. Select Manage channels
    3. Select Manage channel lineup
    4. Press OK to check the box next to any channel you wish to hide

    For more information about TV listings using Live TV Channel Guide, visit our Support page here: How to set up a favorites channel list with Roku's Live TV Channel Guide

    Thanks,
    Kash

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi, gs100.

    We appreciate your input and your patience as we work on this. 

    Please be aware that we don't have the option to downgrade your OS version. Thanks!

    Let us know if there's anything else we can be of assistance with. We'd be glad to continue doing so.

    Kind regards,
    Carly

Seagull's avatar
Seagull
Reel Rookie
2 years ago

I'm having the same issue. Hisense Roku TV has update to 12.5.0.4167 and the option to hide channels has been removed.

Hopefully will be sorted soon.

RokuEuniceL's avatar
RokuEuniceL
Retired Moderator
2 years ago

Hi Scottishmarti Seagull,

Greetings from the Roku Community!

We appreciate you letting us know about these changes after the update. As it is still under review, can you please try to restart the system of your Roku device by going to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step) and see if it changes anything?

Let us know how it goes, and we'll be happy to assist you further.

Kind regards,

Eunice

  • Seagull's avatar
    Seagull
    Reel Rookie
    2 years ago

    Hi Eunice,

    System restarted, but no change to the TV input options - hide channels option still missing.

  • Scottishmarti's avatar
    Scottishmarti
    Reel Rookie
    2 years ago

    Hi Eunice, thanks for your reply.

    Done a reset this morning, and still no option to hide channels.

    Still having to look at these yucky 🤮 BBC channels 🤢 

    Looks like a new update is needing to be issued to rectify this problem.