Forum Discussion

Bobblehat's avatar
Bobblehat
Reel Rookie
2 years ago
Solved

Unable to hide channels in OTA TV guide after firmware update

I have 3 TCL brand Roku TVs and all got updated to OS 12.5.0 Build 1265 this week.

The functionality to hide channels in the OTA TV guide appears to have gone.

Does anyone know how to hide channels?

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Bobblehat,

    Thanks for the posts and welcome to the Roku Community. 

    When you want to hide a channel, open the Channel options menu and select Hide this channel. You can repeat this for each channel you wish to hide or use the instructions below to hide many channels at once.

    1. Open the Channel options menu.
    2. Select Manage channels
    3. Select Manage channel lineup
    4. Press OK to check the box next to any channel you wish to hide

    For more information about TV listings using Live TV Channel Guide, visit our Support page here: How to set up a favorites channel list with Roku's Live TV Channel Guide

    Thanks,
    Kash

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi, gs100.

    We appreciate your input and your patience as we work on this. 

    Please be aware that we don't have the option to downgrade your OS version. Thanks!

    Let us know if there's anything else we can be of assistance with. We'd be glad to continue doing so.

    Kind regards,
    Carly

38 Replies

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  • Scottishmarti's avatar
    Scottishmarti
    Reel Rookie
    2 years ago

    I have a Hisense Roku tv, and during the night, it’s taken an update. Now it’s showing all available live tv channels (I previously was able to hide channels I didn’t watch and had no interest in)

    I can’t seem to find a function within the tv guide or setting to allow me to hide unwanted live channels anymore.

    anyone any tips hints or ideas to assist please?

    • Seagull's avatar
      Seagull
      Reel Rookie
      2 years ago

      I'm having the same issue. Hisense Roku TV has update to 12.5.0.4167 and the option to hide channels has been removed.

      Hopefully will be sorted soon.

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi Scottishmarti Seagull,

        Greetings from the Roku Community!

        We appreciate you letting us know about these changes after the update. As it is still under review, can you please try to restart the system of your Roku device by going to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step) and see if it changes anything?

        Let us know how it goes, and we'll be happy to assist you further.

        Kind regards,

        Eunice

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi Bobblehat,

    Thanks for the posts and welcome to the Roku Community. 

    When you want to hide a channel, open the Channel options menu and select Hide this channel. You can repeat this for each channel you wish to hide or use the instructions below to hide many channels at once.

    1. Open the Channel options menu.
    2. Select Manage channels
    3. Select Manage channel lineup
    4. Press OK to check the box next to any channel you wish to hide

    For more information about TV listings using Live TV Channel Guide, visit our Support page here: How to set up a favorites channel list with Roku's Live TV Channel Guide

    Thanks,
    Kash

    • Bobblehat's avatar
      Bobblehat
      Reel Rookie
      2 years ago

      Hi Kash,

      Thanks for your quick and full reply.

      I have previuosly viewed the link you supplied, but pressing the left arrow key doesn't do anything when watching a live TV channel.

      If I press the left arrow key in the live TV guide, it just scrolls back through the programs and never selects the channel logo.

      Regards,

      Bobblehat

       

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hey Bobblehat ,

    Thanks for the update! I appreciate you keeping me in the loop.

    Rest assured that we're on top of things and have already forwarded your case to the Roku team for further review. We understand how important this is to you, and we'll do our best to get it resolved as soon as possible.

    I'll keep an eye out for any updates from our team, and I'll make sure to keep you posted every step of the way.

    Thanks for your patience and understanding.

    Best regards,

    Rey

  • gs100's avatar
    gs100
    Channel Surfer
    2 years ago

    I too have the same issue,  unable to hide channels since the update.

     

    This makes the guide very difficult to navigate.

     

    Please reinstate the facility to hide channels and/or introduce favourite channel lists.

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi Community users,

      We really do appreciate your feedback about these changes and moderation on the OTA Live TV section.

      We have communicated this case to the appropriate team for further investigation. We don't have much information or ETA about this, but we'll make sure to report back here.

      Best regards,

      Rey

      • gs100's avatar
        gs100
        Channel Surfer
        2 years ago

        Hi Rey

         

        Any news on this as it is very difficult to navigate the ota TV guide when unable to hide unused channels?

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, sirbickey

    Thanks for posting here in the Roku Community.

    We understand your statement, and we acknowledge how this affects your streaming experience. We'll forward this to the appropriate Roku team for review.

    We hope for your understanding as we'll work on this.

    All the best,
    Kash

      • leemurphy100's avatar
        leemurphy100
        Reel Rookie
        2 years ago

        Hi,

         

        I agree this feature was very useful and is common on a lot of devices now. All my hidden channels have came back, including adult channels which I had hidden for when my nephew and niece come round. Really strange you would remove that feature?