Forum Discussion

JWP122's avatar
JWP122
Newbie
10 months ago

Unable to Connect to Internet

I have two Roku devices. One in the living room stopped working yesterday. Does not connect to Internet yet the Roku in bedroom connects fine. I have done factory reset, I have reset and rebooted modem several times. No luck. I then moved the living room device to bedroom and bedroom device to living room. The original living room device works fine in bedroom but now original bedroom does not work in living room. After modem resets the living room device connects but after two minutes disconnects. I get error 014.30 which seems like a general error code. The modem is closer to the living room device. The original bedroom device that is now in the living room and not working is a newer model Roku but both devices had been working fine for quite some time. I have a Xfinity gateway modem. Trying to understand why both devices work in bedroom but not living room and why the device sees my network but won’t connect. Any thoughts or tips to try? I even changed out the HDMI cord. I’ve unplugged the Roku. At a loss. Thanks in advance. 

tv & player wifi

11 Replies

  • Roku-Quito1's avatar
    Roku-Quito1
    Newbie
    7 days ago

    Hi I have the same problem. I’ve tried everything. I also have Xfinity. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      7 days ago

      Thanks for posting, Roku-Quito1​!

      We noticed that you're still unable to connect to the internet after doing all the steps. 

      Can you share what error message appears when trying to connect? Also, what Roku device is affected?

      Roku Community Team

  • talk2boyd's avatar
    talk2boyd
    Newbie
    3 months ago

    I called Roku support and after an agonizing 49 minutes for the agents and myself, the solution finally was found.  The agents recognized the error code (password) but could have done a better job with how to present the solution. This will sound like denial but if it can help someone else, I'm willing to share.  The password was still correctly logged into the Roku TV, it had not changed. The solution to change the password to the wifi and then enter the new password into the Roku TV was the solution. However, it was simply a weird work around for the TV to accept the password. The rest of the devices in the home, which had the same old password were working correctly. Some update to the Roku TV or to the Internet Provider software created a disconnect to the old password for just the Roku TV. Oddest thing I ever saw and I've been in IT customer support for over 20 years. I was initially unwilling to accept the solution because the agents assumed the password was entered incorrectly. Repeatedly entering it in over and over was painfully humbling as I knew all other devices were working with the wifi and the password was working great for the tv for 4 months. Letting the customer know that the password itself is the problem and has to be updated rather than blaming the customer for entering the wrong password would have helped the solution go a lot faster.

    • MsCJA72's avatar
      MsCJA72
      Reel Rookie
      3 months ago

      I’m going through this right now. Did all the steps as they instruct to no avail! You are absolutely right! It’s not the internet providers, routers or anything else…it’s ROKU equipment! I have (2) Roku smart tvs and both are  now doing this! My streambar keeps giving me HDMI errors with everything connected properly.  I guess you get what you pay for with them. Changed my WIfi password however it didn’t work for me. I was a fan of Roku past couple of years until today! 

      • JWS9518's avatar
        JWS9518
        Roku Guru
        3 months ago

        MsCJA72 An HDMI error is not an internet connection issue.  That typically means you have a bad HDMI cable or HDMI port on your TV/device or the cable is not plugged in properly.  Try changing HDMI cables and/or checking to make sure the HDMI port is clean of debris.

  • Dazzle's avatar
    Dazzle
    Newbie
    4 months ago

    Whoa! Exact same problem! Works well with streambar and not with little express thing. Recognizes my network but doesn't connect. Thanks for asking

    • Dazzle's avatar
      Dazzle
      Newbie
      4 months ago

      Until today it's been fine. AT&T is my internet. I have always been able to fix the problem myself. 

  • TiffmomNwife's avatar
    TiffmomNwife
    Newbie
    8 months ago

    My two roku express did this. I tried restarting them multiple times, deleting the networks, unplugging them multiple times, restarting the modem, changing the wifi altogether and factory reset 1 ...Nothing worked until this morning I unplugged both the router and modem and both roku express for a few minutes, when I plugged everything back in they both reconnected, of course I had to type the password for the 1 I factory reseted.

  • jontalk's avatar
    jontalk
    Roku Guru
    9 months ago

    JWP122Have you tried installing WiFi Analyzer for Android or something similar if an iPhone? This sounds like a channel congestion issue so once installed check to see how many others are using the same channel as the Roku, log into the gateway and change to a channel with less congestion. I feel manual channel selection is superior to Auto Select and gives more control over band and frequency. Hope that helps