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edp6's avatar
edp6
Reel Rookie
12 months ago

Unable to connect to internet. Xfinity has done all they can. Ive tried everything. Not connected

3 Replies

  • Well, if you’ve tried everything, then there is nothing left. 😀

    However, it might be better to list specific things tried and specific error messages and behaviors you have seen.

    The model number of the Roku might help, as might information of the band(s) you are using.  (For example, Xinity has been known to send gateway updates that turn off the 2.4GHz band.  But some devices, including some Rokus, only use the 2.4GHz band.  Xfinity did that to my parents, and the tech support call I got was that mom's printer quit.)

    • edp6's avatar
      edp6
      Reel Rookie

      Is this the model number? 4100000708_03

      I've tried unplugging the device restating. It says Xfinity has excellent connection. 

      I'm not a computer whiz.

    • edp6's avatar
      edp6
      Reel Rookie

      My Roku is an Express 4k+

      I'm going to head to the store to pickup new batteries for the remote, could that ve an issue?