Forum Discussion

Krystin11's avatar
Krystin11
Reel Rookie
22 days ago

Unable to connect to Dorm/Hotel Wi-fi

I've been trying to connect my Roku TV to my RV parks wifi. The wifi is working with all other devices. The issue is you have to accept terms and conditions before it will connect and TV doesn't give this option. From what I've read you are supposed to connect with you dorm/hotel but it simply doesn't give the option. Once PW is I put it attempts to connect and then doesn't. 
model:55PUL6673/F7 Software Version:14.5

 

 

3 Replies

  • atc98092's avatar
    atc98092
    Community Streaming Expert

    Go into your Settings/System/Advanced system settings and make sure that "Device connect" is enabled. The dorm/hotel function won't work without that turned on. Then perform a Network connection reset (it's under the same menu) to clear the current connection and try it again. 

    • Krystin11's avatar
      Krystin11
      Reel Rookie

      It's turned on, it won't even allow you to turn that setting off while the voice remote is connected (I tried turning it off so that I could turn it back on) and it's still not giving the option for dorm/motel when connecting it to wifi. I'm at a loss of what to do next. Every other device connects just fine to the wifi. 

      • RokuFelipB's avatar
        RokuFelipB
        Community Moderator

        Hey, Krystin11

        We understand that you don't have the option to connect your Roku TV to your dorm/motel's Wi-Fi. Could you share more information about this?

        • Did you receive any error messages/codes on the TV screen? If so, can you tell us what message is shown?
        • What other troubleshooting steps have you tried so far?
        • Did you encounter this after the latest update?

        Please inform us so that we can take a closer look at this.

        Roku Community Team