Hi everyone,
Thanks for the posts and feedback.
Please be aware that we believe that the issue regarding requesting the HDMI extender on our Support page should now be resolved
We would recommend trying to submit the form on here: https://my.roku.com/hdmi
If you are still experiencing an issue, please let us know.
Thanks,
Danny
Thank you for getting back with a fix that doesn't work to a problem that has been going on for years. My favorite comment on this community page was from a customer that said "at least tell us to F" off". Roku obviously doesn't intend to fix the issue or honor their commitment. The offer was made by you, these customers didn't come looking for free handouts. You offered it then didn't deliver. Simply post an update on the site saying the offer is no longer valid. And don't offer fake SN numbers as a fix that you don't intend to work. You knew that wasn't going to work but it's your way of blowing off the customer. Roku is worth $57 billion off the backs of its customers. Thanks for the awesome customer service. And to respond to your comment. No, that was not the device ID, it is the SN number. How do I know this? because it says SN next to it. OR,,, your products are mislabeled and your websites are non-fuctional. It's a $5 part on Amazon, so let just be clear that's not the issue. The issue is Roku's response to years of customers complaining. Way to go Roku, customer service right at the Xfinity/Comcast level.
Thanks for the follow-up.
You can always verify the serial number and device ID of your Roku device in Settings > System > About.
All the best,
Kariza
This back and forth has been fun and all but it's getting old. I verified my SN number as suggested. the SN number as labeled on the outside of the device appears to be incorrect. But at this point, I don't know if I trust either one as neither one worked. But I suppose you already knew that because the website doesn't work. I don't want your part. I want you to just say the site is fake or non-functional and Roku doesn't have a smart enough IT guy to fix it. Or, just be honest and say F* you. I would respect that more than more BS suggestions to try. No response is necessary as I know from reading the community chat that it's never going to get fixed and Roku doesn't plan on retracting the offer it doesn't intend to honor for some reason. Says a lot about a company and how much it values its customer base.
idontneedamanda, use the serial number that shows under "linked devices" when you log in at https://my.roku.com . You'll notice it doesn't match the one on the device. Only Roku knows why they need two different serial numbers. I suggest copying and pasting it into the form.
Hello sdgleason0705
Thanks for the post.
Since CT38A1808566 is your device ID, we would recommend using your stick's serial number when filling up the form. It is YF0013808566. You can always verify the serial number and device ID of your Roku stick in Settings > System > About.
Keep us posted on how it goes!
All the best,
Kariza
Well that was a stupid response Kariza. To get to Settings > System > About the customer would need to plug in the stick which they can't do WITHOUT THE FREE HDMI EXTENDER!
Please contact me by email. Unable to order free HDMI extender. Thank you
Bill R
Hey BillRinCLE
We're here to help!
When inputting the serial number, we would suggest making sure to put zeros instead of the letter O. Please note as well that serial numbers usually start with "YH". To know your device's exact serial number, navigate to Settings > System > About.
If still no luck, reply here with the serial number of the affected Roku stick for further assistance.
Please keep us posted.
All the best,
Kariza
Hello!
It seems I'm one of many with the same website issue. I can't use my Roku stick as the hdmi port is practically inaccessible. I keep clicking continue on multiple browsers and nothing happens.
My serial number, which I took from the settings page is: X0170003SYCR.
I'd appreciate being contacted to fix this issue. Thanks!
Hello,
I am unable to claim the HDMI extender needed in order to connect my Roku to my TV. When i type in the serial number from the back of the stick, it will not allow me to go to the next page. Can you please let me know what information you need in order to fix this? SN: 21317C98391.
Thanks
Hi everyone,
Thanks for the posts and feedback.
Please be aware that we believe that the issue regarding requesting the HDMI extender on our Support page should now be resolved
We would recommend trying to submit the form on here: https://my.roku.com/hdmi
If you are still experiencing an issue, please let us know.
Thanks,
Danny
Hi Danny!
I tried again and now I can click on the continue button, however, I'm getting an error message that my address is invalid and the website tries to change it to something that is definitely not my address.
Can I get some help with that?
Thanks for the post.
Have you verified that the email address that you have entered is indeed correct? If you are still unable to resolve the issue, can you please send me a PM (private message) with a screenshot of the issue you are experiencing?
Thanks,
Danny
