Forum Discussion

Bruce8's avatar
Bruce8
Channel Surfer
2 years ago

Unable to Cast to Roku TCL TV

I am experiencing the same problem casting to my TCL/Roku TV.

My PC "sees" my TV and gives me an "allow or deny prompt" message at the bottom of the screen, when I respond with allow, the screen goes blank except the "pear" images stays. and my PC says it was unable to connect. All indications are the TV is receiving the request from the PC but is not connecting. 

I see MsAntipodes1 was able to correct their problem by changing their phone settings, but again, my problem is connecting to my PC. I have tried all of the preliminary steps suggested here, are there other steps or settings I should be looking at ? or any other suggestions ?

Thanks,

Bruce

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Bruce8,

    Thank you for posting here in the Roku Community!

    If you're having trouble casting on your Roku device, we'll be more than pleased to help. For us to better understand the issue you are experiencing, can you please provide us with additional information?

    • Which streaming channels are you experiencing this issue on?
    • What is the OS and model of your PC?
    • What troubleshooting steps have you taken so far?
    • Do you receive any error codes or messages? If yes, please let us know.

    With detailed information, we will be able to assist you further.

    Thanks,

    John