Forum Discussion

GlenMillsTony's avatar
GlenMillsTony
Newbie
4 months ago

Ultra remote non responsive

Ultra rechargeable remote stopped working.  No keys are responsive.  None.  Can’t pair, turn off etc.  the white light next to power button is on.  The backlighting is lit but no response from any button.
Note: I can control everything with the app on my phone. 

remotes

2 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    4 months ago

    Press and hold the Home and Back buttons (the two buttons next to each other at the top of the remote) for 10 seconds.  That supposedly resets the remote.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    4 months ago

    Welcome, GlenMillsTony 

    I understand your concern regarding your Roku Voice Remote Pro being unresponsive, and I'm here to help.

    Let's take some steps to address the issue on your Roku remote. Follow the suggestions below:

    • Charge your Roku Voice Remote Pro for at least 1 hour and a maximum of 4 hours.

    • Restart your Roku remote

      1. If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
      2. If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home for 20 seconds.

      Initiate Pairing Mode

      1. Restart your streaming device to enter pairing mode. Unplug the Roku device for 15 seconds, and plug it again.
      2. When your streaming device is powered on, it will automatically enter pairing mode 
      3. If the remote does not initiate pairing, you can press the Home and Back button for 5 seconds to enter pairing mode.

    For more information, you can visit this support article on How to fix your Roku voice remote that is not working

    Hope this helps, and let me know if you need further assistance.

    Thanks,
    The Roku Community Team.