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Otto191's avatar
Otto191
Reel Rookie
12 months ago

Ultra Remote Fails on TV Audio Control

I've been using a Roku Stick and its remote on my older Samsung TV. Yesterday I bought and installed an Ultra (2024) to replace the Stick. During install I updated software and it went to TV Code 5 before the music stopped. The TV provides the audio. After install, audio control worked fine for a while, then the volume control failed to change the volume and the Mute button turned on mute, but would not turn mute off. I powered everything off to clear it. I then added the older Remote that I've been using with my Roku Stick to the Ultra configuration. The older remote works fine for volume control and mute. 

I read one entry that said I had to wait for another software update. Another that talked about changing the way the remote communicates, but I didn't see specifics on how to do it.  Please advise. 

Thank you

remotes

2 Replies

    • Otto191's avatar
      Otto191
      Reel Rookie
      12 months ago

      Great write-up on communication between associated devices. Thanks.

      I went thru the new remote setup again (it still went through the same five music steps) and charged the remote overnight. Yesterday, It didn't fail at all after that.  I hadn't charged the remote for very long before doing my initial install. I'll just see what happens going forward.

      Thanks again for the help. Excellent stuff.