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MikeyB1951's avatar
MikeyB1951
Newbie
7 months ago
Solved

Ultra 4K setup with AVR getting stalled at "Set up Roku remote to control Your TV"

I'm trying to setup with a Denon AVR. I can get through the setup procedure but no further than Set Up Your Roku Voice Remote to Control Your TV

There is no way to skip this step and the menu says that the Remote will not control volume or power for an AVR. 

So my questions are:

How do I get past this step and just use the AVR remote for volume and power as I did with my previous Roku player? Do I have the wrong Roku player or is it defective? 

Thanks for your help!

remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    7 months ago

    Thanks for being part of the Roku Community, MikeyB1951!

    We appreciate you bringing this to our attention regarding this Roku Ultra remote setup. We're here to assist you with this. 

    Here are the steps to set up your remote:

    Before using your Roku device for the first time, connect it to the internet and set the display type. Afterward, it should present you with a screen to Check remote settings—a guide to setting up the Roku voice remote to control the power and volume of the TV.

    • Tip: Before you begin, adjust the volume on your TV to an audible level. As you make selections, keep your Roku voice remote pointed directly at your TV.
    1. Select Check remote settings to begin.
    2. When you hear music playing, select Yes to confirm. If you do not hear music playing, try increasing the volume using your TV remote.
    3. Next, your Roku device attempts to mute the volume using remote codes for the detected TV brand. If the music stops, select Yes.
      • If the music continues to play, select No. Your Roku device was unable to detect the correct information about your TV, however, you can manually enter the brand by selecting Enter TV brand.
      • As you enter the brand using the on-screen keyboard, a list to the right populates. After you select the brand, the music begins playing again. Select Yes when you hear it. As before, your Roku device again attempts to mute volume, this time using the first of multiple remote codes for the TV brand you entered. After each code is attempted, you are asked if the music stops playing. When it does, select Yes.
    1. Your Roku voice remote is now programmed to control both power and volume on your TV. Select OK  to continue.

    We hope these steps help resolve your issue.

    Thanks,
    Jharra

3 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    7 months ago

    Thanks for being part of the Roku Community, MikeyB1951!

    We appreciate you bringing this to our attention regarding this Roku Ultra remote setup. We're here to assist you with this. 

    Here are the steps to set up your remote:

    Before using your Roku device for the first time, connect it to the internet and set the display type. Afterward, it should present you with a screen to Check remote settings—a guide to setting up the Roku voice remote to control the power and volume of the TV.

    • Tip: Before you begin, adjust the volume on your TV to an audible level. As you make selections, keep your Roku voice remote pointed directly at your TV.
    1. Select Check remote settings to begin.
    2. When you hear music playing, select Yes to confirm. If you do not hear music playing, try increasing the volume using your TV remote.
    3. Next, your Roku device attempts to mute the volume using remote codes for the detected TV brand. If the music stops, select Yes.
      • If the music continues to play, select No. Your Roku device was unable to detect the correct information about your TV, however, you can manually enter the brand by selecting Enter TV brand.
      • As you enter the brand using the on-screen keyboard, a list to the right populates. After you select the brand, the music begins playing again. Select Yes when you hear it. As before, your Roku device again attempts to mute volume, this time using the first of multiple remote codes for the TV brand you entered. After each code is attempted, you are asked if the music stops playing. When it does, select Yes.
    1. Your Roku voice remote is now programmed to control both power and volume on your TV. Select OK  to continue.

    We hope these steps help resolve your issue.

    Thanks,
    Jharra

    • Jeffchiodo's avatar
      Jeffchiodo
      Newbie
      6 months ago

      That clearly did not address the issue. I am also stuck there. I do not want to usecthe roku to control the volume and the instructions state it cannot. Yet there is no way to skip that setup step. I cannot get to "home". 

  • Jeffchiodo's avatar
    Jeffchiodo
    Newbie
    6 months ago

    I just figured it out. I let the stupid thing setup for the tv. I'm not going to use it but at least I'm past that roadblock