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KR93's avatar
KR93
Reel Rookie
2 years ago
Solved

UFC 291 Roku charged me but the only thing that came up was an error occurred

Purchase UFC 291, Only to get an error screen deleted the app reset the system just to come back to the same error screen spent 2 hours trying to get to work and spent 72 dollars to watch 
mobile app
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! KR93,

    Thanks for your post,

    Our billing team would be happy to assist you directly. You can reach them by phone or live chat here and choose the option for "Accounts, Payments, and Subscriptions.

    Please feel free to let us know if you need any additional assistance!

    Thanks,

    Arjiemar 

KR93's avatar
KR93
Reel Rookie
2 years ago

Thank you for the reply, This was a purchase for the live UFC event on the UFC app after I purchase the live event nothing came up and then I would hit the purchase again. Screen would say the item has already been purchased. Hit continue after hitting continue would get the message an error occured please try again. I took photos of both screens. 

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! KR93,

Thanks for your post,

Our billing team would be happy to assist you directly. You can reach them by phone or live chat here and choose the option for "Accounts, Payments, and Subscriptions.

Please feel free to let us know if you need any additional assistance!

Thanks,

Arjiemar