Forum Discussion

OgRoar's avatar
OgRoar
Reel Rookie
3 months ago
Solved

Two 4 K 5 GHz sticks, one brand new, won't connect to the network

Hello!

I've been using Roku's for at least 5 years. I have 5 total, they all do 4k and use 5Ghz. I have one that just one day stopped connecting to 5Ghz. I messed with it and decided it died, okay it happens.

I bought another and fresh out of the box, it won't connect to 5Ghz. I have 3 unique SSID's, one for 2.4, two for 5ghz. Everything else in the house connects no problem. I turned off DFS in the router. I limited the channel range to fit only within the Roku's range (why it says it works with a standard but really doesn't is another topic.) The only change I made on my end is move the router, of course since then I made the above changes.. I moved it to a more central location, actually closer to devices. I've also moved the devices to other locations in the house and they also won't connect to 5Ghz.
Recap: I have 5 total Roku 4k and 2 we will call "old" that both work on both 5Ghz SSID's. A 3rd bought in the last year won't connect. A brand new one out of the box won't connect. All 4 also connect to 2.4ghz just fine.
I have 3 unique SSID's, one for 2.4, two for 5ghz. Everything else in the house connects no problem. I'm at wits end. I can't check right now to see when the last update was, or if I can even see that info but that's the only thing I can think of.

roku player
tv & player wifi
  • RokuHaz-M's avatar
    RokuHaz-M
    3 months ago

    Hi there! OgRoar​

    It seems like you're having some trouble connecting your Roku devices to a 5 GHz network. In addition to our streaming expert's request, could you also try this on your devices: Go to Home > Settings > System > Advanced System Settings > Network Connection Reset.

    Let us know how things turn out!

    Roku Community Team

7 Replies

  • RokuHaz-M's avatar
    RokuHaz-M
    Community Moderator
    3 months ago

    Hi there! OgRoar​

    It seems like you're having some trouble connecting your Roku devices to a 5 GHz network. In addition to our streaming expert's request, could you also try this on your devices: Go to Home > Settings > System > Advanced System Settings > Network Connection Reset.

    Let us know how things turn out!

    Roku Community Team

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        31 days ago

        OgRoar​ 

        What are the model numbers of the non-working Roku devices and what is the model number of the router?

        If this router is capable of wifi6, try configuring one of the 5ghz bands to use only n/AC under the 'wifi mode' or 'wifi protocol'.  Then configure the 'security' (wifi password) to only use WPA2-Personal. (do not use/include WPA3 or any 'compatibility mode' options).  Additionally, try only using numbers and letters for the wifi/ssid password. (avoid using special characters).

        Also, if you are using any router/ISP apps to control your network, make sure you didn't accidently block/pause any connection of the Roku to access the network or internet.

        See if making the above changes helps with connecting.  With the router model number, may be able to see if any additional options are available or may be contributing.  Also mention if you have any band steering or mesh enabled. (a few routers will still allow you to name the SSIDs yet still manage the connections so not sure if a mesh setting is contributing).

        ----

        Just to clarify, you have 5 Roku devices.  It was mentioned that 'all 4' connect to 2.4ghz fine.  If you can provide a list of all your Roku device model numbers (can get them from Settings/System/About), and specify what bands they are connecting to (or are successfully connecting to) this may help narrow down issue. (network capabilities of these Roku devices can vary among these devices, with band capability/determination only one piece of it).  

  • renojim's avatar
    renojim
    Community Streaming Expert
    3 months ago

    What happens when you try to connect?  Not that they're that helpful, but do you get any error messages or codes?

      • RokuHaz-M's avatar
        RokuHaz-M
        Community Moderator
        3 months ago

        Thanks for the additional info! OgRoar​

        Have you tried the troubleshooting steps above? Also, could you please share this additional information:

        • Roku device info: Software version, Device ID, and Serial Number (found in Settings > System > About).
        • Tracker ID, GC version, Software version, and build: (press Home 5 times, then Back 5 times when the issue occurs)

        Looking forward to hearing back from you!

        Roku Community Team