Forum Discussion

katwalls's avatar
katwalls
Reel Rookie
6 years ago
Solved

TV wont turn on and off with remote

All aspects of the remote work fine but it will not turn the tv on and off. I have tried taking out the batteries and disconnecting the power...etc - When I put the batteries back in and put the power back to the Roku it pairs back up with the remote the same way it was. Please help. We have 2 systems doing the same thing and its annoying

remotes
  • Tivoburkee's avatar
    Tivoburkee
    6 years ago

    This a roku Tv? Or a roku whose remote is controlling non-roku tv? If it the latter reprogram it for your tv but skip the first one that mute the sound and so if later one works as you wish. 

    settings> remote & devices> remote in use> program tv> follow the prompts

  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    6 years ago

    This a roku Tv? Or a roku whose remote is controlling non-roku tv? If it the latter reprogram it for your tv but skip the first one that mute the sound and so if later one works as you wish. 

    settings> remote & devices> remote in use> program tv> follow the prompts

    • Corvette25's avatar
      Corvette25
      Newbie
      5 years ago

      Remote will not turn TV on 

      I replaced the battery

      it a Samsun TV

    • Sherryo717's avatar
      Sherryo717
      Binge Watcher
      4 years ago

      A roku tv? No.. my tv is about 15 years old,  amy roku stick and remote was working fine until now! My tv wont turn on with the roku remote, we tried everything.. new batteries, software updstes on the tv,  unplugging and restarting, etc. and still nothing.. its wierd bcuz we were watching tv and picked up remote to change a channel and suddenly tv goes off, wth?  Its been a few days now and still nothing, just a useless dead remote

      • CRivera1776's avatar
        CRivera1776
        Newbie
        4 years ago

        I wonder if this is a scam design obsolescence so you buy more your equipment from Roku?

      • HDMIGuy's avatar
        HDMIGuy
        Roku Guru
        4 years ago

        We need more information.  What Roku device do you have?  Does the Roku remote work to control Roku functions?  Did the Roku remote previously work to control this TV?   Did you go into settings and try to set up the remote to control the TV again?

    • Tivoburkee's avatar
      Tivoburkee
      Community Streaming Expert
      4 years ago

      carolyn60 

      That's very helpful info, how about type of Roku, model number of Roku, remote model?

    • Tivoburkee's avatar
      Tivoburkee
      Community Streaming Expert
      4 years ago

      carolyn60 

      With new batteries you check remote is still working by pointing it at you cellphone camera if you see flashes it's working, no flashes it's bad. That's if this is an IR remote, if it has microphone key it's wifi remote and wouldn't show flashes in the camera when working correctly. 

      If it's bad you have to get in touch with TV manufacturer, Roku only supplies UI for Roku TV's.