Thanks for that redirection. Can you please add where I can find this settings area? Do you mean on the Roku website, or on the TV or on the remote?
Did you set up the remote following the procedure under Settings->Remotes & devices
Hi CarolinBoston,
Welcome to the Roku Community!
Could you tell us more about the issue you're running into? We'd like to know more about how we can help. In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?
With more detailed information, we will be able to assist you further.
All the best,
Chel
