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Pblack65's avatar
Pblack65
Newbie
2 years ago
Solved

TV Went into negative mode?

My 55 inch TCL Roku tv went into negative mode 6 days after purchasing it. Unplugging it worked tonight. Should I return it and get a new one because I don’t want this to be a constant issue?

  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Thanks for bringing this to our attention, Pblack65.

    We understand that you're having issues with your Roku TV. We're happy to help.

    We also recommend performing the below steps to see if you can resolve the issue:
     
    1. Power-cycle your Roku player: unplug it from the wall power outlet and plug it back in.
    2. Check for updates: Go to Settings > System > Software Update > Check Now
    3. Restart your Roku player: Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
    4. Last resort, factory reset: Go to Settings > System > Advanced system settings > Factory reset.

    Let us know if the issue is persistent.

    Regards,
    Janadee

1 Reply

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Thanks for bringing this to our attention, Pblack65.

    We understand that you're having issues with your Roku TV. We're happy to help.

    We also recommend performing the below steps to see if you can resolve the issue:
     
    1. Power-cycle your Roku player: unplug it from the wall power outlet and plug it back in.
    2. Check for updates: Go to Settings > System > Software Update > Check Now
    3. Restart your Roku player: Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
    4. Last resort, factory reset: Go to Settings > System > Advanced system settings > Factory reset.

    Let us know if the issue is persistent.

    Regards,
    Janadee