Forum Discussion

Floyd21's avatar
Floyd21
Newbie
5 years ago
Solved

TV volume going to zero on its own when trying to use Roku remote to adjust volume up.

This just started recently with my TCL Roku TV and the Roku remote.  The TV volume will go to zero and the remote will stop functioning entirely.  Tried a hard reset with the TV by holding the power ...
  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Floyd21 

    Thanks for the post.

    Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

    If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

    You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


    Thanks,
    Danny

Megatronhalo's avatar
Megatronhalo
Newbie
2 years ago

This was happening to me as well. After trying everything humanly possible and multiple forums for advice nothing worked.  But then I noticed something, I had a set of LED flowers on the table behind me that were flickering subtly like the IR sensor on the TV.  I thought this couldn't be a coincidence, so I removed the batteries from all the remotes with my eyes on the flashing flowers but nothing happened. Then realized the only remote I had left was the Apple TV remote that you can't remove the battery for, so I unplugged the power cable from the Apple TV box and presto the flowers stopped flashing and the Tv IR sensor stop too and works fine now.  Through all the frustration I wanted the throw that Apple TV out the window lol