Forum Discussion

bbauer5874's avatar
bbauer5874
Binge Watcher
2 years ago
Solved

TV volume changes on its own with Roku ultra and 4K streaming sticks

Ok, I got 3 photos of the "Report Tracker" that displays the information ROKU seems to only be able to understand Model: 4670X - Roku Ultra Serial #: YJ001F935142 (KW9981935142) Software Versio...
remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    12 months ago

    Thanks for keeping us posted, bbauer5874!

    We truly appreciate the time you took to provide us with information about your Roku devices, and we sincerely apologize for any inconvenience.

    Based on the information provided, the device's current version is 12.5.5. Can we please try a manual software update to see if the issue persists?

    For step-by-step instructions on manually updating your Roku streaming device, please visit our support page on "How do I update the software on my Roku device"

    We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.

    Thanks,
    Jharra

     

  • bbauer5874's avatar
    bbauer5874
    11 months ago

    SOLVED!!!!! Finally figured out how to fix this ongoing Roku Issue that is clearly getting No Support...

    Step 1 - Turn off your Roku device

    Step 2 - Disconnect all cables and power supply from the Roku

    Step 3 - Throw the Roku into the Trash.

    Step 4 - Reconnect your Streaming Apps through the built in and FREE streaming service you can get from your Smart TV. 

RokuCarly's avatar
RokuCarly
Community Moderator
12 months ago

Hi, Thanh1 bbauer5874!

Thank you for bringing this to our attention. No worries! I'd be happy to suggest some troubleshooting steps to help you resolve this. 

If your Roku device is running the latest software version, I highly suggest rebooting your device by navigating to your Home screen. Scroll up or down to select Settings > System > Power (skip if unavailable) > System restart. 

If the issue persists, try resetting your remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try to utilize the volume buttons.

I'll be looking forward to your update. 

Best regards,
Carly

NorthIdahoStrmr's avatar
NorthIdahoStrmr
Channel Surfer
11 months ago

RokuCarly 

Have you even read the problem description that has been reported for over a year?

The issue has zero/nothing to do with the remote so how in the world would anyone think that resetting the remote would have any effect on the issue.

Unless there is a software update that says " This update fixes THIS issue" there is no way to expect any positive outcome or different operation.

It really appears that this is a Community read by zero ROKU technical employees.... maybe not be a single ROKU non-technical employees.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    11 months ago

    Hi, NorthIdahoStrmr.

    I understand your sentiments, and I'd be happy to provide further information about this.

    The Roku Ultra and Streaming Stick devices come with a Roku voice remote, which is RF-based. This remote and its voice command features can be controlled using Wi-Fi, so resetting it may resolve the issue of randomly changing volumes, as the volumes can only be controlled using the remote. 

    In some cases, directly rebooting the Roku player may also resolve this, as rebooting clears the cache. I suggested troubleshooting steps to help different users affected by this resolve their issues, as users have different Roku devices, which may or may not work for them. 

    We are currently monitoring this case to help determine the cause and find the best resolution possible. 

    I hope you find this information helpful.

    Best regards,
    Carly

    • bbauer5874's avatar
      bbauer5874
      Binge Watcher
      11 months ago

      SOLVED!!!!! Finally figured out how to fix this ongoing Roku Issue that is clearly getting No Support...

      Step 1 - Turn off your Roku device

      Step 2 - Disconnect all cables and power supply from the Roku

      Step 3 - Throw the Roku into the Trash.

      Step 4 - Reconnect your Streaming Apps through the built in and FREE streaming service you can get from your Smart TV. 

    • weston777's avatar
      weston777
      Reel Rookie
      8 months ago

      Obviously Roku has no idea how to fix this problem, I have 3 roku ultras and all 3 are fully up to date build 1512, all 3 have this volume problem, I do not see the settings mentioned as solutions in the ultra settings menu. can anybody tell me if this problem is resolved in the new 2024 version ?