Forum Discussion

Jerel_2's avatar
Jerel_2
Newbie
5 years ago
Solved

Tv turns off and on by itself

Has anyone come across where your Roku tv turns on and off by itself? I have a 65 inch Onn roku. Just had it for about 4 days. I’ve looked on google some people have said using a wire hanger of some ...
  • makaiguy's avatar
    makaiguy
    5 years ago

    First thing I would try would be a system restart (not the same thing as turning off and on).  From the Roku home screen use menu path Settings > System > Power >  System restart.  (On a separate Roku device the menu path is Settings > System > System restart.)  If the problem you're having doesn't let you control the Roku via the remote, you can restart by pulling the power plug for 30 seconds or so then plugging back in.

    If that doesn't fix it, the factory reset you were describing requires you to hold the reset button, which may be behind a pin hole, for a minimum of 30 seconds.  Alternately you can use menu path Settings > System > Advanced system settings > Factory reset. Either way this will clear out the unit's memory and you'll then have to set it up again as though it were a new unit right out of the box.

makaiguy's avatar
makaiguy
Community Streaming Expert
5 years ago

First thing I would try would be a system restart (not the same thing as turning off and on).  From the Roku home screen use menu path Settings > System > Power >  System restart.  (On a separate Roku device the menu path is Settings > System > System restart.)  If the problem you're having doesn't let you control the Roku via the remote, you can restart by pulling the power plug for 30 seconds or so then plugging back in.

If that doesn't fix it, the factory reset you were describing requires you to hold the reset button, which may be behind a pin hole, for a minimum of 30 seconds.  Alternately you can use menu path Settings > System > Advanced system settings > Factory reset. Either way this will clear out the unit's memory and you'll then have to set it up again as though it were a new unit right out of the box.

  • Adwanna's avatar
    Adwanna
    Newbie
    2 years ago

    Anybody got a solution for this issue when it doesn't even stay on long enough to use the remote to get to settings? Roku does not answer their phone.  And since this issue is so common, you'd think there would be an update of some kind to prevent it going forward. 

    #GladIWonThisTVAndDidn'tBuyIt

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      2 years ago

      Hello! Adwanna,

      It's so great to have you with us here in the Roku Community!

      We appreciate you reaching out to us about your Roku TV. We're pleased to assist.

      • What Roku device are you using right now?
      • Is this the first time you have set up or activated this Roku TV or device? If not, is this the first time you have experienced this issue?
      • Is your TV currently powered on and connected to a wall outlet?
      • Do you have any other device(s) connected to your TV?

      Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

      Thanks,

      Arjiemar

  • Kari_1013's avatar
    Kari_1013
    Newbie
    2 years ago

    Roku TV is powering off and on continually, within seconds.  I've tried a factory reset but I've only been able to connect to wifi.  When I try to log into the roku account, I've been able to get to the point where it's loading the channels, however that's when it really powers off and restarts within seconds, not allowing the setup to continue.  This is where I need to start the process again of logging into the roku account.

    I've unplugged, reset factory settings.  What do I do next?

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Kari_1013,

      Thank you for keeping us updated here in the Roku Community! 

      Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

      If you need anything else, please let us know.

      Kind regards,

      John

  • Bricekurtley's avatar
    Bricekurtley
    Newbie
    2 years ago

    I've done both and neither work

    • Melovechocolate's avatar
      Melovechocolate
      Newbie
      2 years ago

      There are too many of us having the exact same problem. @ROKU needs to get their **** together and fix their system,  recall these TVs or offer repair. Sending us to the TV manufacturer is just kicking the can down the road

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, Melovechocolate

        Thanks for posting, and welcome to the Roku Community.

        We're sorry to hear about the issue you've encountered with your Roku TV, and we'd like to gather more information for us to see how we can assist. First, may we know what brand is your Roku TV? Also, when did you first encounter this issue? Was this present during or after updating your Roku TV?

        Please keep us posted.

        All the best,
        Kash