Forum Discussion

Usrnm2024's avatar
Usrnm2024
Newbie
8 months ago
Solved

TV stuck on Live TV audio and has to be reset constantly

If I have the TV on a live tv channel then go watching something on a streaming app, when I go back to the Home Screen it will start playing the audio of whatever live tv channel was playing before. If I go back to that same channel the screen never plays but I can hear the sound and going into a streaming app doesn’t fix it. I have to do a system restart each time and it happens throughout the day. Any way to make this go away permanently? Roku TCL TV

  • RokuJechealR's avatar
    RokuJechealR
    7 months ago

    Thanks for the response, kelsiv90

    In this case, we recommend restarting your Roku device from the Settings menu by navigating to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

    Please keep us posted on what you find out, and we'll continue assisting you from there.

    All the best,
    Chel

  • kelsiv90's avatar
    kelsiv90
    Newbie
    7 months ago

    Hope they solve this. I’m having this exact issue and always have to reset it too.

  • RokuReynan-L's avatar
    RokuReynan-L
    Community Moderator
    8 months ago

    Hi, Usrnm2024.

    Welcome to the Roku Community!

    We appreciate you bringing to our attention that you are experiencing audio issues with your Live TV. We'd like to know more about this.

    Is this happening to other channels outside Live TV? Is this happening to your other device as well? Also, when did this issue happen?

    We'll wait for your response.

    Regards,
    Reynan

    • kelsiv90's avatar
      kelsiv90
      Newbie
      7 months ago

      RokuReynan-L It happens on my Roku tv as well as the multiple plug-in Roku devices we have. Hope this helps speed up the OP’s original post. 

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        7 months ago

        Hi kelsiv90,

        Welcome, and thanks for posting to the Roku Community!

        We'd be more than happy to look into this further. For us to help you better, we will ask a set of questions to isolate the issue:

        • When did you notice the issue start?
        • What is your device's OS version?
        • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
        • Are you encountering any error codes or messages?
        • Do you observe this behavior while using any other channel(s) on your device?

        With more detailed information, we'll be able to assist you further.

        All the best,
        Chel