Forum Discussion

mnteejay's avatar
mnteejay
Newbie
7 months ago
Solved

Tv stopped working…doesn’t connect to home screen

In the past week or so, my TV has been very slow to start, flashing between a black screen and the blue Hisense Roku TV screen. It eventually gets to the Home Screen, though. 

Today, in the middle of watching something, the screen went black and then started doing this same flashing between those two screens except it is not going to the Home Screen. It’s been doing this for about 30 minutes now and I’ve unplugged the TV and plugged it back in again to no avail. I do have internet working. 

Any help?

  • RokuJohnB's avatar
    RokuJohnB
    7 months ago

    Hi mnteejay,

    Greetings from the Roku Community!

    Thanks for letting us know about this issue that you had with the Roku TV. We would then advise that you contact your TV manufacturer directly to report this issue and request additional support.

    Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

    For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV

    Thanks,
    John

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    7 months ago

    Hi mnteejay,

    Greetings from the Roku Community!

    Thanks for letting us know about this issue that you had with the Roku TV. We would then advise that you contact your TV manufacturer directly to report this issue and request additional support.

    Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

    For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV

    Thanks,
    John