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bzkiii's avatar
bzkiii
Channel Surfer
2 years ago
Solved

TV stopped showing roku device - not even the welcome screen

I have a Roku 3. I was changing some internet settings on my wifi router- nothing major.  Now all of a sudden my Roku wont show up on my tv.  I changed the settings back and still nothing.  The front of the device is doing a double light flash.  I have tried all the trouble shooting with my internet provider. Maybe its a roku issue? AGain, I change the input source to HDMI and it will not show up.

I have changed the HDMI cables. I have power cycled the TV, internet, and roku.  

tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi bzkiii,

    Thanks for the post.

    Roku 3 was first released in 2013. Hence, that device is now 10+ years old and probably approaching the end of support from Roku and channel developers. It might be better to purchase a new streaming device for up-to-date support from Roku and channel providers.

    You can browse Roku streaming devices at this link: Roku Streaming Device and Players

    All the best,
    Kash

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  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Do you have another TV you can try it on?  The network connection wouldn't have anything to do with whether you get any display on your TV.  Assuming your TV is set to the proper input, you should see the startup animation when you connect the power to the Roku device.

    • bzkiii's avatar
      bzkiii
      Channel Surfer
      2 years ago

      I tried it on another tv and same issue. It seems to be now that the roku device itself must be bad.  I have also swapped out the HDMI cable for a new one with the same effect.

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        If it's a Roku device that uses a USB power adapter try another one from a phone or tablet or the TV's USB port.  The adapter should be able to supply 1 Amp or more (Output: 5V 1A).