Forum Discussion

EjCargo's avatar
EjCargo
Newbie
12 months ago

TV SLOWING DOWN & HOGGING WIFI ALL OF THE SUDDEN

So, ever since the last Roku update my tv is clogging up my wifi, slowing down other devices & now my AirPlay is literally unusable. If I try to AirPlay to the tv it pauses every 1-2 min or more. I have never had this issue before the update. I airplay to my tv every single day. My WiFi is working great on all of my other devices as long as my tv isn’t connected or I’m not using AirPlay. I have called my wifi provider & they assured me nothing has changed on their end.  So idk if there’s some bug in this new update that is causing this. Or if this is how my tv is going to operate from now on. But if that’s the case then I will be getting rid of it bc this is the main thing I use my tv for. There’s tons of ppl on reddit & quora having the same issues all of the sudden. So I know I’m not crazy. I have tried everything. Resetting my router. Factory resetting my tv. Resetting my iPad. Turning off all of my other devices. Resetting my mesh network. Moving my router & mesh network nodes to different locations. & so on. I’ve tried it all. 

TV & Player WiFi
  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    12 months ago

    Hi, EjCargo 

    Thanks for posting, and welcome to the Roku Community.

    We understand the issue you have encountered with your Roku TV, specifically on its connectivity with your network, and we'd be glad to take a closer look at the situation for us to help. For this matter, we'd like to collect further information about your Roku TV so our team can investigate. Kindly provide the following details below:

    • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
    • Roku TV's last OS update's date.. (This can be found in Settings > System > Software update > Check Now).

    We hope for your response, as we are committed to assisting you to address the issue at hand.

    Best wishes,
    Kash