Forum Discussion

JanieMc330's avatar
JanieMc330
Newbie
3 months ago

tv screen showing triple image and text

Screen randomly dropped the show I was streaming and reverted to the home screen in triplicate. Unplugged the tv from the wall for 20 seconds, and now is showing the screen in duplicate. Factory reset did not solve the problem.

TV & Player Setup

1 Reply

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 months ago
    JanieMc330 Welcome!
     
    Thanks for letting us know about this issue. We’d like to look into it more so we can help you out.
     
    Please provide the following information:
     
    • Device info (Settings > System > About)
    • Tracker and GC (Home 5x, Back 5x)
    • A picture of the TV screen
    • When did the issue happen?
    Roku Community Team