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Joanna2's avatar
Joanna2
Reel Rookie
10 months ago
Solved

Tv red scree ply turns off then turns off. Cannot do anything with remote

  • RokuCarly's avatar
    RokuCarly
    10 months ago

    Thanks for responding, Joanna2.

    In this case, it might be a power issue. We highly recommend contacting your TV manufacturer, as they are responsible for issues like this. We only support the running software operating system of your TV.

    You may reach them here: TCL Support

    I hope you find this information helpful.

    Best regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    10 months ago

    Welcome and thank you for posting here in the Roku Community, Joanna2!

    We appreciate you reaching out for support. We'd be happy to help you find the best resolution possible. 

    Kindly provide us with more precise details of your concern so we can assess your issue better and provide you with the most accurate resolution.

    We'll be looking forward to your response!

    Best regards,
    Carly

  • Joanna2's avatar
    Joanna2
    Reel Rookie
    10 months ago
    1. Unplugged, waited replugged. Red screen only. Tried remote, new batteries, does nonthing. Red screen only. Will also turn off within seconds. Light on tv goes bright then dim.
    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      10 months ago

      Thanks for responding, Joanna2.

      In this case, it might be a power issue. We highly recommend contacting your TV manufacturer, as they are responsible for issues like this. We only support the running software operating system of your TV.

      You may reach them here: TCL Support

      I hope you find this information helpful.

      Best regards,
      Carly