Forum Discussion

Franck37's avatar
Franck37
Reel Rookie
2 years ago

tv open, good sound but dark picture. I can only see it if i use a torch but it s on brighter mode

5 Replies

Replies have been turned off for this discussion
  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Franck37,

    A warm welcome here in the Roku Community!

    We will be more than happy to take a closer look into this issue that you're experiencing. What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV)

    We look forward to hearing from you soon.

    All the best,
    John

    • Franck37's avatar
      Franck37
      Reel Rookie
      2 years ago

      It s a roku tv. The serial number is LZVH7YA019062

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Franck37,

        Thanks for keeping us posted!

        We appreciate that you're providing this information to us! Please locate the bottom or back of your Roku TV and try to perform a factory reset. The actual reset button is either pinhole-shaped or tactile and requires a straightened paperclip to press and hold. Your Roku TV can be successfully factory reset by pressing and holding the reset pinhole or tactile button for 10 seconds.

        You can also check out this support link here on how to system restart or factory reset your Roku streaming device.

        If the problem still persists, please keep us posted.

        Best regards,

        John