Forum Discussion

Jhenny's avatar
Jhenny
Newbie
7 months ago

Tv loosing internet every night at midnight

Hello

After a very lo g time troubleshooting thinking that there was something wrong at my end l learned that it's a very well known problem that Roku TVs loses internet conexión every day at midnight.

My question is how do I fix this please!!!!

that it's literally the only time of the day that l have to relax watching TV. I can't afford to buy a new TV right now 

It's even possible to fix this issue?

Thanks!

tv & player wifi

3 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    7 months ago

    Welcome to the Roku Community, Jhenny!

    Thanks for letting us know about your issue with the Roku TV, which keeps disconnecting from your Wi-Fi. We're pleased to help.

    For this concern, we recommend performing the troubleshooting steps provided below to address the issue. Kindly follow those to get the best results.

    Network Connection Reset

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select Advanced system settings.
    4. Select Network connection reset.
    5. Select Reset connection.
    6. Re-enter the credentials on your network.

    Restart Roku Device

    Use the following steps to restart your streaming device from the Settings menu.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart
    6. How to restart your modem and router

    Restart your modem and router.

    1. Unplug both your modem and router from power
    2. Wait 10 seconds and then plug them back in
    3. Wait for your modem and router to fully restart
    4. Use a phone, tablet, or computer to confirm the internet connection is working
    5. Test the connection on your Roku device

    For more detailed information and guides, you can visit this support article on How to fix internet errors and issues on your Roku streaming device

    Hope you'll find this info useful. Let us know in case you still have any questions.

    Kind regards,
    John

    • mtcary's avatar
      mtcary
      Newbie
      7 months ago

      I have a very similar issue to this. My Roku loses network connection every day. Resetting the device and resetting network connections doesn't work, because my wi-fi doesn't appear as on option to connect. The only thing that works is restarting my wi-fi but that takes 5 minutes and has to be done every day. None of my other devices have this issue. Please let me know other steps can be taken to solve the problem. 

      • JWS9518's avatar
        JWS9518
        Roku Guru
        7 months ago

        mtcary Jhenny 

         

        If the suggestion above doesn't work, you could try these.

        1) You did not specify your router brand/model but check to see if there is a firmware update available and update your router to the latest firmware.  How old is the router? How many devices do you have connected to the router?

        2) How far is the Roku device from your router? Can you try a network cable and hardwire into the router and see if the issue happens?

        3) You could also check to see if the router channel is too crowded, as you may be getting interference.  You can get a wi-fi analyzer app and check to see if your network is on a crowded channel.

        4) If your router is capable, you can create a separate guest network with 2.4 ghz signal only and/or WPA2, connect your Roku device and see if that fixes your connection issue.