TV goes black when trying to open Plex
This is new. I was watching a film on Plex earlier and when the film ended the app closed and the television went back to home screen. I wanted to watch another film on Plex so I reopened the app a...
Forum Discussion
Thanks for posting here in the Roku Community, elketer!
We appreciate you bringing this to our attention. Worry no more; we would be more than willing to find you the best resolution.
Can you please try to check the other apps or channels on your Roku streaming device to see if it's being affected by this? Additionally, if this only happened on the Plex app, follow the troubleshooting method provided below:
- Remove the Plex app by highlighting it and pressing the Star (*) button
- Restart your Roku device/TV from Settings > System > Power > System Restart
- Reinstall the Plex app again. Select Channel Store > Search for the app > Click Add channel
Let us know if this resolves the playback issues you have been experiencing. We'll be looking forward to your update!
Best regards,
Carly
Wasn't able to get as far as deleting the app. After the one time I got it to come back on the screen never came back on.
I already bought another TV.
