Forum Discussion

Sw11's avatar
Sw11
Reel Rookie
2 years ago

Tv brightness, settings, Roku tv

I watch Hulu live at night and want to adjust the brightness. I have a Roku tv but clicking the star doesn’t give me picture settings, just audio, captions, and accessibility.
makaiguy's avatar
makaiguy
Community Streaming Expert
2 years ago
Use the instructions below to change the TV brightness setting on your TV.
  1. Press Home on your TV remote.
  2. Scroll and select Settings.
  3. Select TV picture settings.
  4. Select TV brightness.
  5. Select Auto to enable ambient sensing (if your set has this option) or select a constant brightness level.
  6. Press OK on your remote.

 

Sw11's avatar
Sw11
Reel Rookie
2 years ago

I appreciate you trying to help but I think there’s something wrong with my tv because I don’t have tv picture settings in my settings

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Sw11,

    Thank you for posting here in the Roku Community!

    We appreciate you letting us know about this issue when playing content on Hulu Live. We will work with you to know what went wrong so we can assist you further and fix the issue. 

    For us to better understand the issue you are experiencing, can you please provide us with additional information:

    • What Roku model device are you using?
    • Do you observe this behavior while using any other channel(s) on your device?
    • What troubleshooting steps have you taken so far to try to resolve the issue?
    • What are you seeing on screen? Can you provide a photo of the issue you are experiencing?

    We look forward to hearing from you and looking closely into this issue. Thank you!


    Thanks,
    John

    • Sw11's avatar
      Sw11
      Reel Rookie
      2 years ago

      I have the 50” onn. Roku TV - I observe this behavior across all streaming apps - so far I’ve only deleted and re downloaded apps, and checked for updates - in settings I don’t have brightness option, and when I press “*” when streaming it only brings up closed captions and accessibility - pictured are both settings options - anything helps thank you!

       

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Sw11,

        Thanks for keeping us posted about this. We'd like to take a closer look into this. 

        Could you share with us the details below?

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
        • If possible could you share with us a link to a video on the issue you're seeing?

        We'll be anticipating it.

        Thanks,

        Rey