Forum Discussion

bryank59's avatar
bryank59
Streaming Star
3 years ago

TV antenna rescan resets all the streaming channels too.

I have 2 Roku TV's from different makers, but it happens on both. I notice whenever I do the "TV antenna" scan it also rescans ALL the streaming channels too. Every time I've done an "TV antenna" ...
Anonymous's avatar
Anonymous
2 years ago

Does anybody test this before tbey release it?

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi bryank59 Anonymous,

    Thank you for keeping us posted!

    We will be more than happy to assist you further with this issue that you're experiencing in scanning your antenna channels, which reset all the streaming channels. Have you tried to restart your Roku? If not, please try and see if that is able to fix the issue that you're seeing.

    Please keep us posted on what you find out.

    All the best,

    John

    • bryank59's avatar
      bryank59
      Streaming Star
      2 years ago

      It doesn't matter if I restart the unit or not.
      It doesn't matter if I unplug the TV for 30 seconds.

      The problem is ....as I have already mentioned numerous times....

      When you go to the option to scan for local channels using the "OTA TV antenna scan" option it resets all my "hidden/ favorite" channels sections.
      Example ....I choose to not have any sports channels show up in my "Live TV" guide.
      I also choose not to have any shopping or kids shows show in my guide.
      So I go through the guide channel by channel using the "options" button and "hide" those channels.
      Then there's channels I use the option button for to save in my "favorites".

      My "Over The Air local TV stations" change quite often in my area, so I have to do the antenna scan often too.
      There's 2 separate sections to your roku scan process ...antenna TV and cable TV.
      I only do the TV antenna scan because I don't have cable or satellite.
      So when the TV antenna scan is finished I hit cancel before it starts the cable scan.

      Then I go back to the "live TV" guide and ALL the channels are now showing again.
      The children, sports and everything is back on the guide.
      The same "Live TV" guide I spent 10+ minutes going through every channel one by one setting up all my favorites and hiding channels I didn't want to see.

      There you have it ...and for the last time.
      That's what is happening.

      It happens on my Roku/TCL TV and it happens on my Roku/Phillips TV.

      Now tell me some more about how restarting the TV's will make my hidden channels and favorites magically reappear?


       

       

       

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi bryank59,

        We really do apologize for any inconvenience this has caused. We'll need to take a closer look into this, and we'll need your help. 

        Could you share with us the details below?

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

        We look forward to hearing back from you.

        Thanks,

        Rey

    • Anonymous's avatar
      Anonymous
      2 years ago

      So, you think restarting my Roku TV will bring back my channel settings? On what experience do you base this suggestion?