Forum Discussion

Bradyfan80's avatar
Bradyfan80
Newbie
2 years ago

Trouble making connections

Hello, I've been using Roku for a few years. The Internet is connected and everything. The problem is for the past 48 hours I haven't been able to watch Roku. It keeps saying the connection dropped and checking for software and downloading. Can someone please explain this to me? Thank you, Brock.

 

tv & player wifi

1 Reply

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Bradyfan80,

    Welcome to the Roku Community!

    Thanks for letting us know about what happened to your Roku device.  For us to help you better, we will ask a set of questions to isolate the issue:

    • What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
    • Are there any recent changes on your Roku device, perhaps in the setup or settings, that might cause the problem?
    • What troubleshooting steps have you taken so far to try to resolve the issue?
    • Have you tried to connect your Roku device to an alternative wireless network, such as a mobile hotspot, to see if you are still experiencing the same issue?

    With more detailed information, we'll be able to assist you further.

    All  the best,
    Chel