To everyone having the same "suddenly no wifi" problem
We're all having the same problem.
Here's where I think we all stand. Roku had done a standard background software update, to a "93" version, but that version somehow trashed the wifi detector, so now the all these units can't connect to the network. The usual industry approach is to have the previous stable software rev (92?) sitting already on the device, so the user could switch back to it. But in a lot of cases, like mine, this v92 is NOT on the device.
So now the device can't connect to the network AND can't be fixed because all fixes would come from that network. In short, this is a screw up called a "truck roll" where the only way out is to physically mail new devices to people. Except that requires diligent customer service, and here there's zero.
Class action ______ appears the only way to go.
Hi everyone,
Thanks for your posts and concerns.
A couple of things to touch on here:
1) If you are having issues with connecting to your wireless network, we would strong recommend first taking a look at our Support page for troubleshooting steps here: Tips for improving the wireless connection to your Roku® streaming device
2) If you are having issues with a Roku Express or Roku Premiere device, have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express/Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. This is commonly overlooked and not checked.
3) If you are having issues connecting to your wireless network and are only able to connect to once the device is in the same room as your router, this would point to a router wireless strength issue.
If you are still experiencing issues connecting to your wireless network, please answer the following questions so we can get a better understanding of what you are seeing:
- If you have a Roku Express/Premiere, have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to?
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
- Have you tried moving the device closer to your router to see if you can get connected?
- How long have you been experiencing this problem?
If you have followed all of the above troubleshooting steps and are still experiencing your issue, feel free to send me a PM with your Roku account email address, the Roku model number, and the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.
Thanks,
DannyHi everyone,
Thanks for your posts and concerns. As stated in my previous post:
1) If you are having issues with connecting to your wireless network, we would strong recommend first taking a look at our Support page for troubleshooting steps here: Tips for improving the wireless connection to your Roku® streaming device
2) If you are having issues with a Roku Express or Roku Premiere device, have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express/Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. This is commonly overlooked and not checked.
3) If you are having issues connecting to your wireless network and are only able to connect to once the device is in the same room as your router, this would point to a router wireless strength issue.
If you are still experiencing issues connecting to your wireless network, please answer the following questions so we can get a better understanding of what you are seeing:
- If you have a Roku Express/Premiere, have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to?
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
- Have you tried moving the device closer to your router to see if you can get connected?
- How long have you been experiencing this problem?
If you have followed all of the above troubleshooting steps and are still experiencing your issue, feel free to send me a PM with your Roku account email address, the Roku model number, and the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.
Thanks,
Danny
