Forum Discussion

jfarns's avatar
jfarns
Newbie
4 years ago
Solved

Time displayed is off by 7 hours and unable to change it on TCL Roku TV

I have a TCL TV that under Settings - System has no menu for either Time or Power. Thus the user has no way to change the time. My TV is showing a time off by 7 hours exactly which leads me to believe it is set for GMT with no way to switch to EST, or any other time zone. I tried doing the 'secret menu' software upgrade twice with no result and the software is up to date. Chatting with customer support has so far yeilded no fix but he is checking with his team members for any ideas. How does the TV set the time in the first place and how can it be corrected to the correct time zone?

  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    jfarns

    Thanks for the inquiry.

    You can change the time zone by going to: Settings > System > Time > Time Zone and selecting either Set automatically or Set manually.

    For more information about formatting the clock, visit our Support page here: Adjust the clock format


    Thanks,
    Danny

14 Replies

Replies have been turned off for this discussion
  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    jfarns

    Thanks for the inquiry.

    You can change the time zone by going to: Settings > System > Time > Time Zone and selecting either Set automatically or Set manually.

    For more information about formatting the clock, visit our Support page here: Adjust the clock format


    Thanks,
    Danny

    • Bobmak's avatar
      Bobmak
      Reel Rookie
      3 years ago

      Sorry but there is no Time change setting on our TCL Roku tv "anywhere" I have looked in each area under setting

      • Shotgunshortie's avatar
        Shotgunshortie
        Reel Rookie
        3 years ago

        Mine too .. under system there is no time choice ... the closet thing to it is zipcode I've entered my zip code several times ... unplugged it for 10 mins pluged it back in and.. the time is still off.. #wtf#what the fix.

    • mmcdade63's avatar
      mmcdade63
      Reel Rookie
      3 years ago

      There is no time setting in the menu Danny. What the **bleep**?

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Bobmak

        Thanks for the follow up.

        I have passed along your information to the appropriate Roku team to investigate further. In the meantime, can you please provide us with a screenshot of your Systems page that shows the Time options missing.


        Thanks,
        Danny

    • Bobmak's avatar
      Bobmak
      Reel Rookie
      3 years ago

      It is a 8124x Roku TV

      TCL Model 40S325

      Software Version 11.0.0 build 4193-48

      Device ID RXS178422062

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi mmcdade63,


    Thanks for your post. 

    I can see that you do not have the option to change the time in the Settings. Could you provide the running OS of your Roku TV? To get this info go to Settings > System > About.
    Please keep us posted and we'll continue assisting you from there.


    Regards,
    Nimfa

    • Shotgunshortie's avatar
      Shotgunshortie
      Reel Rookie
      3 years ago

      I hope that you have a answer because under my account Info it gave Hisense support phone number... after calling them they said call roku... because there is NO option for CLOCK or TIMEZONE under system settings or advanced system settings

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Shotgunshortie

      Thanks for the post.

      Can you please provide the information that RokuNimfa-C requested as well as a screenshot of your Systems page showing that the Time option is missing.


      Thanks,
      Danny

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi Lunatoons1, 

    Thanks for your first post in the Roku Community. 

    We understand that you do not have the option to change the time on your Roku TV. We'd like to look into this further. Can you provide the details below:

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • Screenshot of your Systems page showing that the Time option is missing

    With more information, we will be able to assist you further. 

    For reference, click here for detailed information on How to change the format of the clock

    Keep us posted. 


    Regards, 
    Nimfa