Forum Discussion

dibby's avatar
dibby
Binge Watcher
2 years ago

Ticket Number Lookup From Email?

I have a similar problem - I have [at least 4] Support Ticket numbers, but no-one can tell me how to read the comments - do you know how to open/read a Support Ticket.  It seems as though any reply y...
dibby's avatar
dibby
Binge Watcher
2 years ago

As usual, not an answer - how do I look up my Support Ticket [by number] [now 4 of them] to see what staff have said in comments. It's as if Roku do not want customers to know!!!! Very annoying

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, dibby

We appreciate you for keeping in touch.

Kindly be advised that we have sent you a private message here in the Roku Community regarding your concern for us to provide further information regarding this.

Best wishes,
Kash

 
 
 
 
  • dibby's avatar
    dibby
    Binge Watcher
    2 years ago

    Hi

    Thanks for your email BUT [as with most other things]y ou have not explained how I see your private message!!!!  Clues, please.

    Regards [a UK Luddite]

    David Brownstone

    Hove UK

    • dibby's avatar
      dibby
      Binge Watcher
      2 years ago

      Hi

      Before you say "click on the envelope icon to the left of my login icon", I don't have one.  All I see to the left of my login icon is a bell icon.  I did notice that there are 2no dibby logins [How? ~ I know not] and the other one is not me - do you have the right one for the PM?