Forum Discussion

Kevinjonessr's avatar
Kevinjonessr
Newbie
2 years ago

Thud sound every 10-20 seconds and the video go back a minute

Whenever I'm watching a movie, the video goes back and repeat 30sec of the movie over and over again. I tried factory reset and now I hear a this noise every 10-20 seconds. What could it be 🤔
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Kevinjonessr,

We appreciate you for reaching us here in the Roku Community!

We see that you're having a playback issue and we'd like to learn more about this. Could you tell us if this is an isolated case to a specific channel/content or if it happens across the channel on the platform? Also, when did you start seeing this?

Please let us know more about this so that we can further assist you.

Thanks,

Rey