Forum Discussion

cloudz539's avatar
cloudz539
Newbie
2 years ago
Solved

This USB device requires more power" message when no USB plugged in

Minusing the exact same thing but when I click close it only will appears 9 seconds later
  • RokuRiamie-D's avatar
    RokuRiamie-D
    12 months ago

    Hi jaycadman,

    Thank you for posting in the Roku Community!

    We'd be more than willing to assist you with this concern about getting an error "This USB device requires more power," even if you don't have a USB plug-in to your Roku device/TV.

    Could you please let us know if you are using a Roku device or TV and, if so, what the model is? This will help us investigate the issue closely.

    In the meantime, we highly suggest you try the following troubleshooting steps: 

    Restart your Roku device:
    Remove the power cord from your Roku device/TV for at least 10 seconds before plugging it back in. If reaching the power cord is inconvenient, you can also use the instructions below.

    1. Press Home on your Roku remote 
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    Please let us know if the issue persists. We look forward to your response.

    Regards,
    Riamie

RokuElmer-H's avatar
RokuElmer-H
Community Moderator
2 years ago

Hi, cloudz539!

Welcome, and thank you for reporting this issue to the Roku Community!

We will work with you to know what went wrong so we can assist you further and fix the issue.

Could you confirm if you've encountered this error message for the first time, or if it appeared after activating the device recently?

If your Roku device is getting an error message of "This USB device requires more power. Use a power adapter if available", it might be due to insufficient power supply. This occurs when the USB drive requires more power than the Roku device can provide. Here's what you can do to address this:

  1. Check for External Power Adapter: If your USB drive comes with an external power adapter, connect it to a power outlet. This should provide the necessary power for proper detection.

  2. Use a Powered USB Hub: If your USB drive doesn't have an external power adapter, you'll need to utilize a powered USB hub. This device will supply additional power to ensure proper functioning.

For detailed instructions and further assistance, please refer to our support page: Why does my Roku streaming device not recognize my external USB drive?

We appreciate your patience and cooperation as we work towards a resolution. If you have any additional questions or concerns, feel free to reach out. Your satisfaction is our priority.


Best regards,
Elmer

jaycadman's avatar
jaycadman
Newbie
12 months ago

This doesn't solve the problem.

THERE IS NO USB DEVICE PLUGGED IN !!!!!
THIS IS NOT A SOLUTION TO OUR PROBLEM