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- RokuMary-FCommunity Moderator
Hi matt11653,
Thanks for reaching out regarding the issue you are experiencing.
We'd like to gather more information about the issue you're running into. What Roku model device are you using? What troubleshooting steps have you taken so far to try to resolve the issue?
With more information, we will be able to assist you further.
Best regards,
Mary- matt11653Reel RookieWhat Roku model device are you using?32" TCL ROKU TVRoku TV: 8102XTCL Model: 32S301Serial Number: YK00NK089515Everything except putting the TV in the garage!What troubleshooting steps have you taken so far to try to resolve the issue?-Roku Community posted fixes-TCL Support-ROKU Support-Restart, Reset, Reboot, Reupdate,RE-everything, unplugging, plugging into wall socket, bleeding the power and rebooting, installing update via USB.... AND MANY MORE WITH NO SOLUTION!!!NUMEROUS AND MULTIPLE TIMES!THE ERROR MESSAGE IS CONSTANTLY POPPING UP ON THE BOTTOM THIRD OF THE TV WHICH MAKES RESETTING AN EXHAUSTIVE AND TIME CONSUMING PROCESS.THE SUPPORT WEBSITES ARE FULL OF PEOPLE EXPERIENCING THE SAME PROBLEM AND NO SOLUTION.THIS IS MY LAST ROKU UNLESS YOU GUYS CAN ELIMINATE THIS ANNOYING AND PERSISTENT ERROR MESSAGE!!!
- SlickcatNewbie
I have the same issue with my 43” Westinghouse Roku tv, tried everything also downloaded Roku new program but the tv does not see USB port.