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ethomp9150's avatar
ethomp9150
Reel Rookie
3 years ago

Thin horizontal line after 11.5 update

After the most recent update, my tv has developed a thin horizontal line near the bottom of the screen. I factory reset the television as well as unplugged it for several minutes but the problem persists. 

TCL model -43S405Hardware ID- 7101X
Serial number YNOOFW918279
Software version-11.5.0 Build 4235-30

1 Reply

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hi ethomp9150

    Thanks for posting here in the Community.

    Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

    You can reach them here: Support - Hisense USA


    All the best,
    Kariza