Forum Discussion

Ichikaa's avatar
Ichikaa
Newbie
2 years ago

There’s a random tv on my remote app. Any reason why this is possible?

I have no idea who this is

3 Replies

  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert

    How close are your neighbors? Do you share internet? 

  • RokuCarly's avatar
    RokuCarly
    Community Moderator

    A warm welcome here in the Roku Community, Ichikaa.

    I'd be happy to dig deeper into the unexpected ONN Roku TV prompt on your Roku mobile app, and I appreciate you reporting this. 

    Firstly, I would like to gather further information about this to assess your concern better and provide you with the most accurate resolution. Kindly let me know the following:

    • Have you paired your Roku mobile app to an ONN Roku TV before?
    • Are you connected to private/personal Wi-Fi?
    • When did this randomly appear?

    I'll be looking forward to your response so I can find you the best resolution possible.

    Best regards,
    Carly