Forum Discussion

GunnerPrince's avatar
GunnerPrince
Reel Rookie
12 months ago
Solved

The Roku Channel work on my 8 year old Samsung TV

Why, all of a sudden, won't The Roku Channel work on my 8 year old Samsung TV?

  • RokuJharra-Q's avatar
    RokuJharra-Q
    12 months ago

    Thank you for posting here in the Roku Community, GunnerPrince!

    Using The Roku Channel on your Samsung TV, you can begin watching free movies and TV shows immediately by simply adding The Roku Channel to your Samsung TV.

    Sign in or create a free Roku account to resume watching programs you started on your Samsung TV and other devices that are signed into the same Roku account.

    Try reinstalling the Roku Channel on your Samsung TV:

    1. Press the Smart Hub button or Home button on your Samsung remote
    2. Navigate down the page to Apps
    3. Search 'Roku' and wait for The Roku Channel to appear
    4. Select the app and choose Download

    Please note that these steps may vary for some Samsung models. For more assistance, check the Samsung support website.

    Hope this helps!

    Thanks,
    Jharra

3 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    12 months ago

    Thank you for posting here in the Roku Community, GunnerPrince!

    Using The Roku Channel on your Samsung TV, you can begin watching free movies and TV shows immediately by simply adding The Roku Channel to your Samsung TV.

    Sign in or create a free Roku account to resume watching programs you started on your Samsung TV and other devices that are signed into the same Roku account.

    Try reinstalling the Roku Channel on your Samsung TV:

    1. Press the Smart Hub button or Home button on your Samsung remote
    2. Navigate down the page to Apps
    3. Search 'Roku' and wait for The Roku Channel to appear
    4. Select the app and choose Download

    Please note that these steps may vary for some Samsung models. For more assistance, check the Samsung support website.

    Hope this helps!

    Thanks,
    Jharra

    • Der2's avatar
      Der2
      Newbie
      12 months ago

      I have the same problem. I could watch the roku channel on my Samsung tv and now I can't. I called Samsung and asked them why I keep getting " The roku Channel is temporarily unavailable. Please try again in a few min."

      I have been trying for months. I told Samsung  representative  that if I can't get roku thru them why do they have the app.   The representative  told me to contact roku. She said nothing on their end said they had an issue,  but of course you can't contact  roku.

      Why all of a sudden can't I watch I watch  roku. If it won't play on my Samsung tv. Roku should remove the app. This is so frustrating! Or tell Samsung to remove the app.

      • GunnerPrince's avatar
        GunnerPrince
        Reel Rookie
        12 months ago

        First, I called Roku.  They suggested a couple different solutions which I tried without success.

        After that, I called Samsung.  My TV model number is UN60KU6300 and I do not have a Roku box attached to it.  When I gave the Samsung agent my TV model number, he told me my TV was a 2016 model.  He explained that effective 1/1/2024, Samsung no longer supported The Roku Channel app on TVs that were manufactured in 2016.  IOW, my TV was too old for me to stream The Roku Channel.  This made sense to me because the same thing happened to another app I was using a couple years ago.

        The Samsung agent also told me if I bought a Roku box and attached it to my TV, I would then be able to stream The Roku Channel to my current TV.  So, eventually, I'll be buying a Roku box.