Forum Discussion

Mosesthecoot's avatar
Mosesthecoot
Reel Rookie
11 months ago

The Right side darker 65” TV

Hello!

I’ve seen a lot of these posts but nothing has worked as far as the suggestions go. I’ve had the tv for less than a year. Is there a way to repair and/or replace mine?

5 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    11 months ago

    We appreciate your first post here in the Roku Community, Mosesthecoot!

    Thank you for bringing this to our attention. Rest assured that we will do our best to help you find the best resolution.

    We'd like to assess your concern better and would be better if you could provide us with additional information such as follows:

    • When did this initially happen?
    • Did something happen to your TV before you discovered this?
    • Did this happen even the first time you just activated your Roku TV?
    • A photo of it for reference.

    We'll be looking forward to your response!

    Best regards,
    Carly

    • Mosesthecoot's avatar
      Mosesthecoot
      Reel Rookie
      11 months ago

      It started yesterday when I turned it on. It has never happened before. I’ve tried soft and hard resetting, turning power off/on, adjusting cables. It isn’t giving me the option to add a photo

      RokuCarly

       

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        11 months ago

        Thanks for the quick response, Mosesthecoot.

        In this case, kindly provide me with your current software version under Settings > System > About. Also, kindly follow the steps provided below to help you provide us with a photo for reference:

        To insert an image in a post:

        1. Start a new post.
        2. Click Insert Image.
        3. Choose an image source location.
        4. Follow the on-screen instructions

        Thanks,
        Carly