Forum Discussion

Dorgfr's avatar
Dorgfr
Channel Surfer
3 years ago

The right arrow on my remote for new 4K Streaming Stick is not working

I just purchased the 4K Streaming Stick last month at Walmart. The remote started acting up last wk when trying to navigate to the right it was hard to get it to navigate to the right. I replaced the...
remotes
pattiz3's avatar
pattiz3
Binge Watcher
2 years ago

I solved the problem by going to settings and then reset the remote.  It worked for me.  If you cannot find it let me know.  I am not home now.  I will look and see the exact place to go after Roku Settings for you if you cannot find reset.

pattiz3's avatar
pattiz3
Binge Watcher
2 years ago

Roku, Settings, Advanced system settings, Network connection reset, Reset connection.  It will automatically restart.  Hope that works for you.

  • smb12321's avatar
    smb12321
    Channel Surfer
    2 years ago

    No change in right arrow button

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Welcome and thank you for posting here in the Roku Community, smb12321.

      Thank you for informing us that the right arrow button on your Roku remote is not working properly. We appreciate your feedback and would like to address this issue for you. 

      We'd like to assess your concern and gather further information about this. Please let us know the following:

      • What specific Roku player you are having this issue with? 
      • Is this the remote that comes with it?
      • When and where did you purchase this?

      In the meantime, kindly try to press and hold the Back and Home buttons simultaneously for about 20 seconds to reset it. After doing so, pair it again to see if this will make any difference.

      We'll be looking forward to your response!

      Best regards,
      Carly