Forum Discussion

Channel Surfer

3 years ago

The right arrow on my remote for new 4K Streaming Stick is not working

I just purchased the 4K Streaming Stick last month at Walmart. The remote started acting up last wk when trying to navigate to the right it was hard to get it to navigate to the right. I replaced the...

Community Moderator

2 years ago

Welcome to the Roku Community!

Thanks for letting us know about the behavior you're seeing with your Roku remote button. We'd be happy to look closer to see how we can help.

We wish to take a few actions to ensure that we are offering the greatest service possible.

Please unplug your TV for about two minutes and then restart it. To do this, unplug the power supply and the HDMI cords from the TV. Please then take the remote's batteries out. If the problem with your Roku remote button is fixed, plug everything back in and put the batteries in the remote once you see the ROKU letters bouncing.

If this issue is not resolved, please let us know, along with any additional information you may have that would be helpful for our team looks into this problem.

Kindly include the serial number of your Roku device so we can assist further.

Thanks,

Anjelie

Newbie

2 years ago

My remote is having this same issue and I have done what you suggested to do above. It is still not working, what can I do now? This stick and remote are only a few months old.

pattiz3
Binge Watcher
2 years ago
I solved the problem by going to settings and then reset the remote. It worked for me. If you cannot find it let me know. I am not home now. I will look and see the exact place to go after Roku Settings for you if you cannot find reset.
- pattiz3
  Binge Watcher
  2 years ago
  Roku, Settings, Advanced system settings, Network connection reset, Reset connection. It will automatically restart. Hope that works for you.
  - smb12321
    Channel Surfer
    2 years ago
    No change in right arrow button
Dorgfr
Channel Surfer
2 years ago
I suggest calling Roku for a replacement remote. That's what I did. They sent me one. Reset did not work for me.
- pattiz3
  Binge Watcher
  2 years ago
  sorry it didn't work for you.
- RemoteShooter
  Channel Surfer
  2 years ago
  Dorgfr,
  Call Roku? Like using a phone?
  What number?
- Monpv
  Newbie
  2 years ago
  Will Roku call back if you leave a message? I have the same problem as mentioned above where right or bottom arrow does not work. I’ve tried the steps listed to no avail. I left a phone message for Roku corporate but the outgoing message literally says to leave a message but we may not call you back.
  - RokuJohnB
    Community Moderator
    2 years ago
    Hi Monpv,
    
    A warm welcome here in the Roku Community, and thanks for keeping us posted!
    
    For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
    To send a private message:
    
    Sign in to the community.
    
    Click the message count or envelope icon to go to your Private Messages Inbox.
    
    Click Compose New Message.
    
    Enter the recipient's name in the Send to area.
    
    Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
    
    Enter the subject for the message in the Message Subject area.
    
    Type the reply in the Message Body editor.
    
    Click Send Message.
    
    You can look for the messages you've sent in the Sent tab.
    
    To learn more about how to send a private message, click this Community link: Help - Roku Community
    We'll be anticipating it!
    
    Thanks,
    John